“The future of work will look different for everyone,” wrote analysts from Qualtrics, which led the study. “That’s why it is critical for companies to understand how their customers and employees are thinking and feeling, and then use that feedback to thoughtfully design their future experiences.”
How has work changed in a world driven by digital-first transactions?
- Productivity has increased for 51% of remote employees
- Younger workers (Millennials and Generation Z) are over three times more likely than Baby Boomers to feel connected with their colleagues in a remote environment
- Remote work could “make or break” employee retention
- 53% said a long-term remote work policy could convince them to stay with their company longer
- 10% would likely quit if they’re forced back to the office full time
- 80% want the opportunity to live anywhere
Read more: Right to disconnect: Will employers take the next step?
“Right now, every company is undergoing an experience transformation. There is no one-size-fits-all approach. From hybrid work environments, to online delivery and curbside pickups, employees and customers have more options than ever,” said Julia Anas, Qualtrics’ chief people officer.
“As companies work to rewrite their playbooks, those who take the time to understand and act on how people think and feel will be empowered to make the right decisions, at the right time, in the right way, and as a result will deliver differentiated experiences,” Anas said.
The Link LonkApril 13, 2021 at 11:39PM
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The future of work will be different for everyone - Human Resources Director
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